Still stuck after reading this? Contact support with your app version and iOS version.
Scanning
What should I photograph?
One focused area such as a desk, study corner, or small work surface. A full room tour makes the tasks vague and less useful.
Why was my photo rejected?
ResetRoom checks brightness, blur, and framing on-device before scoring. Turn on more light, hold still, and include the whole surface.
Why does it ask me to confirm items?
Computer vision is not perfect. The confirmation step lets you remove anything misdetected so your plan stays accurate.
Can I compare before and after?
Yes. Take an after photo at the end of a reset and ResetRoom shows the score change. Both images stay on your iPhone.
Reset Score
Is the Reset Score scientific?
No. It is a simple visual-organization estimate. It is not a medical, safety, or professional assessment.
Why did my score change without cleaning?
Lighting, camera angle, and which items are visible all affect detection. Photograph the same area from a similar angle for comparable scores.
Privacy
Are my photos uploaded?
No. Room photos and visual history stay in protected app storage on your iPhone.
What is sent when AI coaching is on?
The app sends a limited text request to ResetRoom so coaching copy can be generated. Photos are not sent. See the Privacy Policy for the exact field list.
Do I need an account?
No. ResetRoom has no sign-in, no email requirement, and no advertising profile.
Offline and reliability
Does ResetRoom work without a connection?
Yes. Detection, scoring, and the task plan are on-device. Only optional AI coaching text needs the network, and a local message is used instead when it is unavailable.
The coaching text looks generic.
That is the local fallback. It appears when AI coaching is disabled, offline, or temporarily unavailable.
Subscription
What do I get for free?
Three successful resets every week, the core reset flow, before-and-after, and a seven-day visible local history window.
How do I cancel?
In iOS Settings → your name → Subscriptions, or ResetRoom → Settings → Manage subscription. Details are on the Subscription Terms page.
I paid but Premium is not active.
Use ResetRoom → Settings → Restore purchases. If it still does not appear, contact support with your app version.
Devices
Which devices are supported?
iPhone on iOS 17 or later. iPad and Mac are not supported in this release.
Is my data synced between devices?
No. History is intentionally local to each device, so it does not transfer and is not recoverable after deleting the app.